Support Coordination Software
Made by Support Coordinators for Support Coordination businesses
Our Support Coordinators trialled every customer management system there is and none were quite right for how Support Coordinators work and how a Support Coordination business must maintain NDIS Commission quality standards. So, over 2.5 years, our team of Support Coordinators built their own system-
the SC Toolbox!
FEATURES
Custom made Support Coordination
Management System
Management System
NDIS
Commision complaint
- Incident reporting management system
- Complaints reporting
- Conflict of interest reporting
- Risk Management forms and database
Invoicing/ NDIS Bulk Billing
- Extractable Excel billing spreadsheets for direct upload to the NDIS portal (bulk billing)
- Extractable Excel billing spreadsheets for Plan & self managed clients – upload to accounting software like Xero
- All SC Case Notes link to invoicing/billing data
- Client Preferences
- Ability to manage subcontractors and/or employees
Case
Noting
- Log Case Notes for each client
- EASY- Case Note from PC or App on phone
- Case Notes linked to NDIS price catalogue payment lines
- Case Notes detract from service lines so you can keep up to date with service hours left
- Downloadable Case Notes
Manage
Clients
- Client Database
- Client Profiles
- Client Documentation
- Client Preferences
- Client Risk Management Assessments
- Client Feedback & Complaints
- Client Budget Management
Manage
Staff
- Staff Profiles: details for payroll & compliance
- Track billable and non-billable hours
- Simple Case Note management – tool to accept and decline Case Notes
- Team document storage
- Assign staff to teams
- Assign staff to admin roles
- Assign staff to their clients
Client Database Management
The SC Toolbox allows you to effortlessly upload clients, case note and manage their journey with your company.
NDIS plans can be drag & dropped into the client upload feature to pre-fill the client profile, making it easy and efficient.
The client profile is extensive allowing for Support Coordinators to be able to gather client details that ensure Choice and Control is at the forefront of service delivery.
Easy Support Coordination Case Note system
A seamless and easy-to-use case note system for Support Coordinators. Case noting can be accessed via a PC and/or the SC Toolbox phone app – making it easy for SC’s who are always on the run!
Each case note is assigned to an NDIS Price Catalogue line (compliant with the NDIS Price Guide) and links to the businesses billing processors. This seamless process allows the business to complete one-click invoicing and NDIS bulk-billing spreadsheets at billing time.
Staff Management all in one place
Like having your own HR Hub! Keep all staff profiles in the SC Toolbox – uploading staff NDIS Worker Screenings, Blue Cards etc.
Assign staff to have different permissions, including administration and management. Staff can be assigned pay rates, which can include different payrates for different services (like Specialist Support Coordination).
This system allows easy management of subcontractors and creates invoices based on case notes.
Invoicing and Payroll made Easy
We’ve made this so easy, you’ll actually look forward to payroll and billing day. All Support Coordinator case notes (billable and non-billable are linked to the SC Toolbox invoicing and payroll system. This means that when it’s billing day, it just takes one-click to extract all NDIS Managed, Plan Managed and Self Managed service hours to send away for payment.
The system creates:
One-click Extractable Excel billing spreadsheets for direct upload to the NDIS portal (bulk billing)
One-click Extractable Excel billing spreadsheets for Plan & Self managed clients – upload to accounting software like Xero
One-click payroll spreadsheet (with billable and non-billable hours)
Maintain Quality and
Compliance
Compliance
Whether your business is NDIS Registered or not, it is your obligation to provide and maintain a level of NDIS Commission reporting measures and procedures.
The SC Toolbox provides tools to assist Support Coordinators to report, record and action incidents, feedback and conflict of interests. The SC Toolbox also provides a simple & comprehensive risk management tool to manage staff and client safety.
SC Toolbox
Support Coordination Software made by Support Coordinators for Support Coordination businesses
Get in Touch
We’d love to hear from you.
Cairns: 0483 101 410 | hello@iarasupport.com.au
Atherton: Coming Soon!
Townsville: 0481 587 715
Airlie Beach, Bowen and Surrounds: 0481 585 782
Atherton: Coming Soon!
Townsville: 0481 587 715
Airlie Beach, Bowen and Surrounds: 0481 585 782
Cairns: 0483 101 410 | hello@iarasupport.com.au
Atherton: Coming Soon!
Townsville: 0481 587 715
Airlie Beach, Bowen and Surrounds: 0481 585 782
Atherton: Coming Soon!
Townsville: 0481 587 715
Airlie Beach, Bowen and Surrounds: 0481 585 782