The kind of impact you can name.
What we do, changes lives. Children speaking for the first time. Families staying together. People walking again.
Our work has been recognised at local, state, and national levels.
Australian Disability Service Awards
Finalist - 2023, 2024, 2025 · Winner - 2025 Outstanding Support Coordination Provider (National)
Tablelands Business Excellence Awards
Winner - 2026 Employer of Choice
Cairns Businesswomen of the Year Awards
Finalist - 2026
James Cook University
Certificate of Appreciation for Student Placement and Mentorship - 2023, 2024, 2025, 2026
Business Excellence Awards (FNQ)
Finalist, Community Contribution Excellence Awards, Cairns & Atherton Tablelands - 2023, 2024, 2025
Great Place to Work
Certified, four years running
A Great Place to Work, according to our own team
We have been recognised as a Great Place to Work by our own employees. i'ara Specialist Support Coordination has been certified as one of Australia's Best Workplaces™.
Our village of Support Coordinators have provided feedback on how they feel and how they are supported in their work environment, based on benchmarks like Camaraderie, Collaboration, Pride, Support, Teamwork, Customer Centricity, and Leadership Behaviour. This feedback is benchmarked on an Australian scale for workplace culture, and i'ara scored in the top 99%, meaning our village are happy, content, and feel very supported in their workplace.
Case studies
John*
$45,189 $1,414,710
John's first NDIS plan allocated $45,189 for hospital discharge, a bare-minimum figure aimed at a quick exit. Our Hospital to Home team worked with his treating hospital team to properly assess his long-term needs: daily support, suitable housing, essential equipment. His plan was reassessed to $1,414,710, funding not just a discharge, but a life of dignity and independence.
Emma*
$543,673 $1,862,902
Emma's initial plan allocated $543,673, a substantial figure that still only scratched the surface of what she needed. By translating her medical reports into evidence-based, NDIS-ready plans, our team secured a reassessment to $1,862,902, funding a living situation tailored to her independence and quality of life.
Alex*
$48,812 $350,322
Alex's first plan provided $48,812, enough for a quick discharge but not a fulfilling life beyond hospital. Our team built a comprehensive support case around his goals and daily challenges, securing a revised plan of $350,322, covering the assistive technology and therapies that gave him real independence.
*Names changed to protect privacy.
What people say
The training has strengthened our team's confidence in navigating complex disability needs, and fostered cross-organisational relationships.— Nurse Navigator Lead, Cairns Hospital
i'ara understands the wants, needs and barriers of people with complex needs. They are leaders in the field.— Parent of a participant, Cairns
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Follow the journey: see what our team is doing week to week, and the people behind the impact.