Our Team

Our Team

Our Complex Pathways Team

  • Rachel – Executive Manager
    Rachel – Executive Manager rachel@iarasupport.com.au

    Rach was raised in Far North Queensland and is passionate about the Cairns community. She has extensive project management, marketing, communications and community engagement experience.

    Rachel has a compassionate nature and creating a good rapport with clients comes naturally to her. She is highly focused and results oriented, so YOUR GOALS are her goals too. Rachel will work closely with you to connect you with the right supports to meet your goals.

  • Bek – Support Connector
    Bek – Support Connector beks@iarasupport.com.au

    After living in the Middle East, Bek returned to Cairns where she began her journey in the aged and disability sector, obtaining a Certificate III in Individual Support. Bek has been lucky enough to work with many people from many different cultures and with varying super-powers/abilities.

    Bek will always look for ways that she can enhance someone’s independence and quality of life.

  • Stacey – Support Coordinator
    Stacey – Support Coordinator stacey@iarasupport.com.au

    Stacey was born and raised in Cairns, and her family originates from the KukuYalangi clan in the Mossman/Daintree area. Stacey’s family was apart of the stolen generation that were placed in Yarrabah so she is very passionate about working in this area and with her community.

    Stacey is kind, compassionate and thoroughly enjoys helping others. For the last 17 years Stacey has been in an Operations and Management role for the US Military. Leaving the USA, Stacey moved home to be closer to family and has joined the i’ara team to work in a community that is close to home and heart.

  • David – Support Coordinator
    David – Support Coordinator david@iarasupport.com.au

    David comes from a security and mining background which helps him to engage with stakeholders from all walks of life. He has a history volunteering with people experiencing homelessness in Geelong and Melbourne as well as delivering services through a neighbourhood house. He has attained a Bachelor of Behavioural Studies from Swinburne University and brings a wealth of understanding to complex participants and the challenges they face.

Multicultural, Remote and Access Support Team

  • Laurie –  Executive Manager
    Laurie – Executive Manager laurie@iarasupport.com.au

    Born and raised in Cairns Laurie has a background in training and development, along with 6 years working within dept. of employment and managing a NDIS employment program across the Cairns Region. Laurie spends a lot of time engaging within community and keeping up to date with NDIS changes and updates.

    Laurie is passionate about her role and working closely with all of our participants to reach their goals and live a meaningful life. With qualifications in Business, Marketing, Human Resources and Project management, Laurie will find the best solutions to fit your needs!

  • Bec – Support Connector
    Bec – Support Connector bec@iarasupport.com.au

    Rebecca has extensive experience working in the NDIS world – she has spent the last 10 years in Employment Services, in both Job Active and Disability Employment Services.

    Bec is hard working, has a calming and down to earth nature and a passion for helping people to work towards their goals and aspirations.

  • Jess T  – Support Coordinator
    Jess T – Support Coordinator jess@iarasupport.com.au

    Born and raised in Cairns, Jess has a passion for our local community with years of experience in the disability sector across, education, residential care, community programs and employment services.

    Jess has spent the last 8 years using Auslan and has also obtained her Diploma of Community Service and Certificate II in Auslan. This is where her passion for working with the deaf community began and bridging the gap between the hearing and deaf world. Jess is excited and eager to help you in navigating through the NDIS.

  • Jennifer – Support Coordinator
    Jennifer – Support Coordinator jennifer @iarasupport.com.au

Hospital to Home

  • Josh – Executive Manager
    Josh – Executive Manager josh@iarasupport.com.au

    A true community leader, Josh, has dedicated the last decade to supporting individuals and families in the Cairns community.

    Josh’s passion and work focus has been in the prevention and intervention of homelessness and indigenous deaths in custody.

    He has worked as a Case Manager and a Family Support Coordinator in intensive family support, youth, and early intervention programs.

    Josh is committed to supporting his clients to achieve social justice and a sense of belonging.

  • Hannah – Support Coordinator
    Hannah – Support Coordinator hannah@iarasupport.com.au

    Hannah, is a jack of all trades with a big heart and infectious smile. After many years in the hairdressing game, Hannah decided to follow another passion and work with people in need of care in community becoming a Healthcare Support Worker in the Hospital.

    Hannah is now a qualified Allied Health Assistant, and has spent the last few years working in Cairns Hospital Rehabilitation Unit, assisting people through their therapy journey. These skills and experience, coupled with Hannah’s big smile and uplifting attitude drives her dedication to assisting people to reach their NDIS goals.

Mainstream Supported Coordination

  • Leisa – Executive Manager
    Leisa – Executive Manager leisa@iarasupport.com.au

    Leisa is an empathetic, mother of two with a big heart and a smile that is infectious.

    Passionate about youth justice, Leisa has experience in navigating complex educational pathways.

    Working closely with her clients and her their families, Leisa is committed to helping you achieve your NDIS goals.

  • Cat – Support Connector
    Cat – Support Connector cat@iarasupport.com.au

    Meet Cat, our wonderful Support Coordinator and French qualified
    Chef.

    Prior to joining our team, Cat worked as a personal career with BlueCare. Working on the ground, in homes with people with disability, has given Cat the knowledge and experience to be an attentive and very skilled Support Coordinator.

    With a focus on health and wellbeing, Cat strives to assist NDIS participants to meet their goals with a holistic approach.

  • Elenoa – Community Engagement Coordinator
    Elenoa – Community Engagement Coordinator elenoa@iarasupport.com.au

    A proud Queensland born Fijian, Elenoa, or El for short, has been a part of the local Cairns community for over 11 years. El joined the i’ara team with a wealth of knowledge and experience in youth and family support services. Coupling her experience as a family liaison officer with the Department of Children, Youth Justice and Multicultural Affairs, El also dons the hat of fulltime carer for her own family.

    El joined the i’ara team to be able to utilise her extensive knowledge and passion to assist more people in our Cairns community.

  • Emma – Support Coordinator
    Emma – Support Coordinator emma@iarasupport.com.au

    Deciding to live in “paradise” over 20 years ago has been one of Emma’s best decisions she has made. There is a diverse group of people in the Cairns community and with years of experience in Adventure Tourism and Finance she has a great understanding of people’s needs. Emma’s invaluable life skills have enhanced her empathy and high standard of customer service.

    She is passionate about everyone living the best life they possibly can. Whatever your situation or goal she will work with you to achieve this.

  • Tess – Support Coordinator
    Tess – Support Coordinator tess@iarasupport.com.au

    Tess is i’ara Support Coordination’s dedicated Community Engagement Officer. Tess works in community to help our Aboriginal & Torres Strait Islander people to access the NDIS or help with their current NDIS plan.

  • Tracy – Administrative Support Specialist
    Tracy – Administrative Support Specialist tracy@iarasupport.com.au

    Tracy worked as an Assistant Accountant in the UK before working on and in my own business in Cairns for 15 years in the Tourism Industry. The love of helping people and introducing them to the wonderful experiences this country has to offer has been such a great pleasure.

    Tracy joined the i’ara team after hearing about the amazing work that was happening in our community through the staff at i’ara. Tracy now uses her brilliant skills in finance, spreadsheets, numbers, systems, and procedures, to make a positive difference to people’s lives in the Far North.

  • Jess M  – Support Coordinator
    Jess M – Support Coordinator jessm@iarasupport.com.au
  • Lesley  – Support Coordinator
    Lesley – Support Coordinator lesley@iarasupport.com.au

    Lesley has always been a very caring and empathetic person, so when she started in the disability services 7 years ago, she really felt that she has found her calling.

    She has Cert IV in disability support, and she is passionate about assisting her participants to achieve their goals by working closely with them and listening to what they have to say.

    She has worked closely with people with a diverse range of abilities she felt that she has a great understanding of her participant’s needs and always go above and beyond to assist them in every aspect of their plan.

Airlie Beach, Bowen and Surrounds

  • Nicole – Support Coordinator
    Nicole – Support Coordinator nicole@iarasupport.com.au

    Nicole is passionate about building pathways to help people with disability to live a fulfilling life.

    With a background in marketing and communications consulting to NDIS providers, Nicole is highly resourceful and committed to helping people with disability to find, learn and use the best services on the market and throughout the community.

    Nicole has lived experience with supporting someone with disability. Nicole enjoys connecting with her local community and her passion and drive makes her an incredibly dedicated Support Coordinator.

  • Dayle – Support Coordinator
    Dayle – Support Coordinator dayle @iarasupport.com.au

Townsville, Ayr, Charters Towers

  • Rebecca Kent – Executive Manager, Support Coordination
    Rebecca Kent – Executive Manager, Support Coordination rebecca@iarasupport.com.au

    Rebecca’s caring and understanding nature sets her apart whilst being focused and committed to her clients receiving one on one attention. Having lived and worked in Townsville for over 15 years Rebecca has a background in allied health, community engagement, marketing and public relations.
    Rebecca works closely with NDIS participants to assist with all parts of their NDIS plans – from understanding how your plan works, to accessing assistive technology and housing. Rebecca provides Support Coordination services to the following locations: Townsville, Ingham, Ayr, Whitsundays Region, Charters Towers & surrounds.

  • Alpha – Support Coordinator
    Alpha – Support Coordinator alpha@iarasupport.com.au

    Alpha is a passionate professional with the ability to motivate and inspire individuals to reach their NDIS goals. She has extensive experience in the human services sector. Her previous work areas include working with NDIS participants, disability services and age care sector, defence veterans’ affairs, mental health and community health. Alpha believes that change happens when people are given the guidance they need to draw on their own strengths and realise their potential to live fulfilling, happy lives.

  • Neil – Support Coordinator
    Neil – Support Coordinator neil@iarasupport.com.au

Leadership & Quality Assurance

  • Maddi -North Queensland
    Maddi -North Queensland maddi@iarasupport.com.au

    Maddi is the Founder and Managing Director of i’ara and has been a senior consultant to Support Coordination and NDIS Housing Service Providers, for over 5 years. Maddi has built some of the largest Support Coordination networking groups in the country and developed the first-ever tenant matching technology for NDIS participants. She is the leading expert in specialist Disability Accommodation in North Queensland.

    Maddi’s philosophy for GREAT Support Coordination is centred around impeccable client service experience. Receiving an NDIS Plan is a complex journey; a journey that is incredibly personal – and requires a caring and genuine helping hand.

Get in Touch

We’d love to hear from you.

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